Return And Refund Policy

Please read our return & refund policy carefully: Return:

Our refund and returns policy is valid for 30 days. Returns after this time may incure a service charge.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Custom products that we have designed for you under your instruction. as we will not be able to further sell this item, I’m afraid we cannot give a refund on this.

To complete your return, we will require a few details from you. for example, Name, Email, or order number.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Items with obvious signs of use or damage.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refund Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via email: [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded at anything other than sale price.

Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email: [email protected] and send your item to: Unit 1 summers yard Farm road Caddsdown industrial estate Bideford Devon EX39 3GE

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: Unit 1 summers yard, Farm road, Caddsdown industrial estate, Bideford, Devon, EX39 3GE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return And Refund Policy

Gifts

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